In today’s world of social sharing, no business wants to find out about customer dissatisfaction by reading negative online reviews. Ouch. Be proactive and find out what your customers think and ask them!
Customer feedback surveys are a useful tool to discover opportunities to create loyal customers and raving fans from merely satisfied customers. You may think you know why your customers use your service or exactly what appeals most to them, but often an open ended questions such as “What do you like best about our service?” may be an eye-opening moment for you. And, we never survey without asking, “Would you recommend us to others?”
Contact Us to learn more about measuring and managing your customers’ experience.