Have you ever considered a job as a mystery evaluator or as a professional evaluator?  No matter what you call the position, you’ll likely have questions.   As experts in the customer experience measurement and management industry, Electrum Branding has compile a list of Frequently Asked Questions

Electrum Branding is a branding and marketing agency dedicated to building brands from the inside out. The Customer Experience Measurement team at Electrum Branding team advises clients on how to close the gap between the promise of service excellence and its actual delivery though mystery shopping and customer feedback.

Mystery evaluators visit or call businesses and ask questions or shop for products and services. When a shopper completes a shop and an online survey about the experience at the business, they receive a payment, reimbursement, and/or merchandise.

Mystery Evaluating is a program that companies in many industries use to measure and improve the quality of the customer service they provide. By using mystery evaluators, companies and businesses gain insight into their team’s customer service performance. They can then reward staff for excellent performance, coach staff to perform better and evaluate staff adherence to company service standards.

Because you will be an independent contractor, you can set your own schedule and hours. Simply select the listed jobs based on how much and how often you want to work.

Great evaluators are detail-oriented, effective communicators, discreet and observant.

Evaluators contracted by Electrum Branding are paid per shop. The amount and type of compensation will be clearly defined when you apply. Evaluators receive payment and/or reimbursement within weeks of completing the shop and submitting the online survey and documentation.

Begin by completing our online application. If you meet all of the requirements and your application is accepted, you will be given a personal ID and password, allowing you access to view available shops and complete online surveys.

Mystery Evaluation opportunities are posted on our website. The details about each mystery evaluation are included in the posting. Once you accept an evaluation project, simply complete the evaluation and the online evaluator survey. You may be asked to upload other required documentation to the Electrum Branding website.

Simply check the Electrum Branding website for available mystery evaluations. If there are no evaluations in your area right now, there may be in the near future so check back often. Once your application is accepted and you contract with Electrum Branding to shop, you may apply for any of the available evaluations listed.

No. There is no “membership fee” or cost to be an evaluator contracted by Electrum Branding.

We prefer that evaluators reschedule a mystery shop before asking to cancel it. We realize that sometimes a situation may arise that will keep you from completing an evaluation. If that happens, please contact us immediately so the shop can be given to another evaluator. Please note: Shoppers with excessive cancellations will be evaluated to determine their eligibility to continue mystery shopping for Electrum Branding.

Are you ready to join our team of shoppers and help businesses improve the quality of the customer service they provide? Click here to complete the application.

“We selected Electrum to design our materials not only for their design talent, but for their knowledge and contacts within the industry. They have referred strong candidates to us and a strong team will play a vital role to our success.”
Keith Costello
President & Ceo / Broward Bank of Commerce, Fort Lauderdale, FL
“The focus of our rebranding effort was to successfully highlight our 30 years of dedicated personal service while presenting the firm as modern and forward thinking.”
Gerald Greenspoon
Co-founding Shareholder / Greenspoon Marder
“Electrum has provided everything we need to build our brand and grow the bank. Their advice on targeting defined markets has helped us focus our efforts and give us the biggest bang for our buck.”
Dennis Bedley
CEO / Legacy Bank, Boca Raton, FL
“The Electrum team provides expert advice, pays attention to our financial goals and is on time and on budget for every project. We consider them a partner in our growth plan.”
David Bridgeman
President & CEO / Pinnacle Bank, Orange, FL
“My experience working with the Electrum team has been excellent. They are creative, efficient, effective, and continuously exceed my expectations with every project assigned to them. I truly feel that they have been invaluable to Marquis Bank and our branding strategies.”
Javier Holtz
Chairman & CEO / Marquis Bank
“We’ve been pleased with the communication, efficiency and quality of work that we’ve experienced with Electrum Branding. Everything we’ve needed, they’ve done well!”
Jill Evans
VP Marketing / San Antonio Citizens Federal Credit Union, San Antonio, Florida
“Flexible, responsive, professional, punctual and passionate. That is Electrum Branding. Every request made to the Electrum Team has been met with creativity and a flair for keeping our business TOP OF MIND. Electrum Branding has become very familiar each facet of our operations and has tailored every branding effort to meet the needs of each entity.”
Brian Thomason
Vice President / Bergeron Family of Companies, Fort Lauderdale, Florida
“Electrum’s expertise in the financial services industry enabled them to analyze our market, customers and target markets, and then develop a comprehensive marketing plan that optimizes the ROI on each marketing dollar.”
Bill Penney
President & CEO / Marine Bank & Trust, Vero Beach, FL
“Electrum has provided everything we need to build our brand and grow the bank. Their advice on targeting defined markets has helped us focus our efforts and give us the biggest bang for our buck.”
Dennis Bedley
Chief Executive Office / Legacy Bank of Florida, Boca Raton, Florida
“I worked with the Electrum team on past projects and the quality of their work was impressive. So when we were ready for brand development, I knew who I needed to call.”
Jose I. Marrero
Partner / MRW Consulting Group, Fort Lauderdale, Florida
“Electrum provides full-service marketing, with a clear understanding of commercial and retail banking for the cost of a marketing generalist.”
Anthony Gautney
Executive Vice President / First Southern Bank, Boca Raton, Florida
“The Electrum team provides expert advice, pays attention to our financial goals and is on time and on budget for every project. We consider them a partner in our growth plan.”
David Bridgeman
President & CEO / Pinnacle Bank, Orange City, Florida
“Thanks to Electrum, Farmland Foods experienced the best product launch ever. The results of their efforts are measurable.”
Jeffery Schaumburg
Regional Manager / Farmland Foods, Kansas City, MO
“We selected Electrum because of their reputation throughout the banking industry and the solid results that we have seen them deliver to our mutual clients. They have consistently provided expert advice and professional input through the creative process.”
Tony Coleman
President & CEO / AaSys Group, Thonotosassa, FL
“Electrum created a memorable corporate identity, an e-commerce solution and integrated marketing to kick-start us into immediate sales.”
Dr. Ronald P. Snyder
CEO / Eye Source LLC, Boca Raton, FL
"The service from Electrum outshines the service I received from our previous agencies. Electrum's team is responsive, creative and knowledgeable. Best of all, we love our new website."
Jeff Cato
"Our partnership with Electrum couldn't be more successful. Our website, like everything Electrum created for our integrated marketing program, reflects our brand while driving new business to the bank. From strategic planning to full-implementation, they handle everything seamlessly and continually present fresh ideas and recommendations. And, because of their financial services experience, we truly value their expertise."
Joseph B. (Jay) Shearouse, III
Chairman & Chief Executive Officer / First Bank of the Palm Beaches
"I’m proud to work with Electrum Branding! They created a beautiful website for my campaign and really captured what I am up to!"
Jane Bolin
Candidate for Oakland Park City Commissioner
"Electrum Branding's approach to branding Houser Financial Group was creative, responsive and prompt. The Electrum team understands how to brand and grow business! "
Steve Houser
"Electrum Branding designed a website that embodies the Hunters brand perfectly. It's sophisticated, current, professional, sleek, inviting and engaging. Plus, their team is proactive in making updates and they respond to our requests within minutes - not days. And, their social media efforts have increased our followers 11 percent in just six months."
Bruce Howe
General Manager / Hunters Nightclub Wilton Manors