The Academy Awards, the crowning jewel of awards season, is just days away. Soon the world will be focused on the star-studded event as awards are presented for heartwarming dramatic performances, breathtaking art direction and mood-setting musical scores.
However, a few distinctions were recently awarded in a less desirable category and with much less fanfare – a fact that we’re sure the recipients appreciate.
According to the American Customer Satisfaction Index (ACSI), customer satisfaction with retailers in the U.S. is at an all-time high, however, some of the nation’s largest retailers turned in lackluster customer service performances in 2013 and the critics took notice.
The “10 U.S. Retailers with the Worst Customer Service”* are:
10. Winn-Dixie
9. Supervalu
8. Gap, Inc.
7. Best Buy Co., Inc.
6. Safeway, Inc.
5. Macy’s
4. Walgreen Company
3. CVS Caremark Corporation
2. Rite Aid Corporation
1. Wal-Mart Stores, Inc.
*To identify the 10 retailers with the worst customer satisfaction, 24/7 Wall St. reviewed the customer satisfaction scores published by the American Customer Satisfaction Index (ACSI) for e-commerce and retail trade companies. Additional information on corporate performance came from the U.S. Securities and Exchange Commission, corporate websites, and the STORES Top 100 Retailers report, published by the National Retail Federation (NRF) using figures from Kantar Retail. Data from ForeSee on customer service, as well as employee-submitted reviews for information on worker satisfaction from Glassdoor.com was also considered.