Customer Service

Is Your Customer Support More “Nobody Does It Better” or “What a Fool Believes”?

By | January 26th, 2017|Customer Experience, Customer Feedback, Customer Service|

I’m sure we’ve all experienced the same customer service nightmare. After spending what seems like an eternity in an automated phone maze serenaded by the soft rock of the 70s, we finally get a person on the line so we quickly unleash a verbal landslide on them explaining our issue. [...]

5 Brand Resolutions to Keep Your Business Competitive in 2017

By | January 4th, 2017|Brand Audit, Customer Experience, Customer Service, Email Marketing, Social Media, Website Design & Development|

The ball dropped.  Horns blew.  Strangers kissed.  And, by now, personal promises of self-improvement have been made and broken. Perhaps the holidays, known for their decadent feasts and sweet treats, are not the best time to make dietary declarations.  And maybe, just maybe, the period when the country is in [...]

What are your new brand resolutions for the brand new year?

By | January 7th, 2016|Brand Audit, Customer Experience, Customer Service, Email Marketing, Social Media, Website Design & Development|

What are your new brand resolutions for the brand new year? It’s been a week since the ball dropped, confetti flew, champagne popped, loved ones kissed and, once again, heads were scratched as we asked, who is “Auld Lang Syne” and what does he, she or it have to do [...]

Four Ways to Improve Your CX

By | February 26th, 2015|Customer Experience, Customer Service|

Preparing Your Customer Experience for Take Off In a national customer service study by the Transportation Research Board (TRB), Miami International Airport (MIA) was identified as one of the top U.S airports for customer service. In an independent customer satisfaction survey, 5,000 airport visitors were interviewed over a six-day period and [...]

Best and Worst Brands of 2014

By | December 16th, 2014|Customer Service|

Naughty and Nice Brands for 2014 The holidays may be over, but apparently jolly ol’ St. Nick isn’t the only one who kept a list of who’s been naughty and who’s been nice. In addition to everyone’s favorite oversized elf, Consumer Reports has published its annual list of the brands [...]

CX Management Viewed as Growth Tactic

By | October 2nd, 2014|Customer Experience, Customer Service|

CEOs View Customer Experience Management as a Key Tactic for Growth According to a second quarter survey by Gartner, the world's leading information technology research and advisory company, 2014 will be viewed as the year that CEOs and senior executives made growth a dominant priority. Of the 410 senior business [...]

Keep Your Customers Loyal with These 10 Tips

By | September 24th, 2014|Customer Service|

10 Tips For Keeping Your Customers Loyal Repeat customers are crucial for a company to be successful. Let’s face it, customer acquisition is expensive. Selling to a repeat customer is much more cost effective. One of the most useful ways to gain a competitive advantage and retain customers is to [...]

Simple Apology Beats Excuses Any Day

By | April 16th, 2014|Customer Service|

A Funky Mea Culpa Is Rewarded with Praise Funky Buddha Brewery, a full-scale production brewery and tap room located in Oakland Park, Florida, has become a hot spot for craft beer enthusiasts. The brewery features a 3,000-square foot tasting room and bar featuring 30 drafts lines pouring flagship Buddha brews, [...]

When Customer Service Goes to the Dogs

By | March 19th, 2014|Customer Service|

Meeting Customer Expectations with Dogged Determination A decade ago, few apartments would allow dogs much less go out of their way to accommodate them. Back then, pet loving renters had a choice. They could either convince their skeptical landlord that their rambunctious Rottweiler puppy was actually full grown or attempt [...]

Worst Customer Service Retailers

By | February 27th, 2014|Customer Service|

And, the award for "Retailer with the Worst Customer Service" goes to... The Academy Awards, the crowning jewel of awards season, is just days away. Soon the world will be focused on the star-studded event as awards are presented for heartwarming dramatic performances, breathtaking art direction and mood-setting musical scores. [...]