Service Standards

Is Your Team Going for the Gold?

By | August 10th, 2016|Customer Experience, Mystery Evaluations, Service Standards|

Thank goodness the Olympics are here!  They come every four years, just when we need a distraction the most.  They grant us permission to set aside our partisan politics and come together - not as democrats or republicans – but as Americans.  We are encouraged to replace finger pointing [...]

Pub Raises the Bar for Service Standards

By | September 24th, 2014|Service Standards|

Are your service standards straight up or on the rocks? When it comes to selecting a local bar to spend an evening enjoying a few drinks with friends, it’s doubtful that your decision is based on how regularly the draft beer system is cleansed, how open their management is to your [...]

The Value of Written Service Standards

By | June 27th, 2013|Service Standards|

Why Written Service Standards Are Important Unwritten service standards. Those three words are as much of an oxymoron as jumbo shrimp. They are as useful as bringing sand to the beach, as effective as Congress and make as much sense as being a little pregnant. If a business cares enough [...]

Without Service Standards, Anything Can Happen.

By | June 4th, 2013|Service Standards|

Service Standards: The Law of the Land Operating a business without service standards is like living in the wild, wild West. Sure everyone thought they were abiding by the law, but often the law wasn’t clear or enforced. So if a nearsighted rancher shot an alleged cattle rustler who, in [...]